How we look after your account details
Your machine slots account comes with a privacy policy written in plain English, so you always know what we collect, why we keep it and how long it...
What this privacy policy covers
Where local law permits you to hold an account with us, this privacy policy sets out the data work behind it. We collect your name, date of birth, contact details, device and login records, and the transaction history tied to your JazzCash, Easypaisa, SadaPay or Raast transfers, because those fields are what let us open and run your account. We use them
to process payments, confirm it is really you signing in, answer support tickets, and meet the record-keeping duties that apply in supported regions. We do not sell your data to outside advertisers, and access inside our team stays limited to staff who need it for a task. Retention follows Pakistani record-keeping rules where local law permits, after which older files are deleted
or anonymised.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How to raise a privacy request
Privacy requests land with the same small team that handles account security, so you are not passed between departments. Message us from the email address on your account and we can confirm you quickly, then keep you updated until your case is closed.
Live chat
Open live chat from your account dashboard and tell the agent you have a privacy request. The desk runs around the clock and your case is logged straight away.
Write to our privacy inbox from the email address linked to your account. Include your username and what you need changed, and the team answers within two working days.
Account settings
Sign in and open your account settings to see the details we hold about you. Anything you cannot change yourself can be flagged for the team in one tap.
The people who keep these terms
This page is maintained by the team that runs accounts, transfers and support at machine slots. When a rail changes or a new rule applies in supported regions...
Written by our own team
The wording on this page comes from the staff who handle accounts, payments and support daily, not from an outside...
Plain English first
We drop the legal padding where a short sentence does the job. Where a rule needs exact wording, we keep...
Payment-aware wording
You fund your account through JazzCash, Easypaisa, SadaPay or Raast, so each rail is named directly. You can see the...
Dated updates
Each revision carries a date so you can tell what moved and when. When a change affects how your data...
Checked before publishing
A second person on the team reads the page against our internal process documents before anything goes live, keeping published...
Corrections welcome
If something here does not match what you see on your account, tell us and we will fix the wording...
How this page matches our other policies
Privacy sits beside several other policy pages on machine slots, and what you read here should match them. If you spot a contradiction between this policy and the...
| Terms of Service | The account rules you accept when you join machine slots. Where that page touches data handling, it points back to the wording on this policy so the two stay aligned. |
|---|---|
| Payment Terms | Covers how JazzCash, Easypaisa, SadaPay and Raast transfers reach your balance. It names the same transaction records this policy lists as the fields we retain, and for how long. |
| Cookie Policy | Explains the small files your browser stores when you visit machine slots. That page sits under this policy, because cookies are one form of data we hold on your device. |
| Account Security | Describes login checks, device recognition and how we confirm it is really you. Those practices feed the security section of this policy, so both pages describe one process. |
| Complaints Policy | Sets the route for raising a formal complaint, including anything about how your data was handled. The same reply timelines apply to privacy cases raised through chat or email. |
| Promotional Terms | Explains how promotional credit works on your account and confirms that eligibility checks rely on the same account details this policy describes, nothing more and nothing less. |
| Account Closure | Shows what happens when you decide to leave. Closing an account does not erase records we must keep, and this policy explains how long those files stay with us. |
What stands out on this policy page
The layout here is deliberate: the short version sits first, the full wording follows, and each payment rail appears by name instead of as a placeholder...
Short summary first
The opening block on this page sums up what we collect and why, so one quick read tells you whether the rest of the policy matters to your account.
Named payment rails
JazzCash, Easypaisa, SadaPay and Raast each appear where the policy talks about transaction records, instead of a vague line about external providers you have never heard of.
Clear retention lines
Each type of record carries a plain statement about how long we hold it, so you are never left guessing whether old files are still sitting with us.
Your rights as steps
The section on access, correction and deletion reads as a list of actions you can take, with the contact route repeated so you never hunt for it twice.
Dates on every change
Revisions carry a date, and material changes reach you by email as well, so the version you agreed to is easy to spot later if a query comes up.
English built for Pakistan
The wording is plain Pakistani English and uses the payment names you already recognise from your own bank app or wallet, not imported jargon from another market.